RETURNS POLICY IN BRIEF
Customers have the option to return one or more purchased products within 14 days of the order delivery date.
To make a return request, use the contact widget on the lower left side of each page (blue colored widget).
DELIVERY COSTS AND TIMELINES
Order delivery timelines and costs can be viewed directly on the product page, varying by shipping country.
Delivery of Products
Upon delivery of the shipment the customer is required to check the external integrity of the package and if it is visibly damaged accept the package with reserve. In this way it is then possible to claim against the courier for any damage done to the products. In case the reserve is not made any damage caused by the courier can not be refunded.
In the case of destination address being part of remote areas/extra eu we reserve the right to charge an additional fee for the cost of delivery, which will be communicated by email. In case the customer refuses we will refund the order.
Right of withdrawal
The end customer may exercise the right of withdrawal within 14 days from the date of delivery of the product(s). Return shipping costs are borne by Bikenos in case the product received is different from what was ordered, not working or similar cases. In all other cases (such as purchase error by the customer, item not to the customer's liking, wrong size etc.) the return shipping costs are the responsibility of the customer.
Once we receive the return we will check it, in the event that the product/package of the item is damaged and/or shows signs of wear and tear and/or does not conform to what was initially shipped, we will reserve the right to deduct a variable amount depending on the individual case from the final refund.
The refund once confirmed will be issued within 7 working days (in case the reason for the return is charged to Bikenos we will also refund the original shipping costs).
To make a return request send a message using the appropriate contact page at the bottom of each page.
